Complaints
AFE Accountants wants to hear if something has gone wrong with its service. This page explains how to complain and how clients can escalate an unresolved complaint to ACCA.
Draft for legal review
[LEGAL REVIEW REQUIRED] This complaints procedure is a plain-English draft. It has not yet been checked by a lawyer and must be approved before the site goes live.
How to complain
Please write to the team by email at adam@afe-accountants.co.uk. You can also call 020 3404 0144 if you would rather talk first.
Tell us what happened, what you would like us to do, and any dates or documents that help.
What happens next
[CONFIRM: complaints process and named contact]
If you are not satisfied
AFE is a member firm of the Association of Chartered Certified Accountants (ACCA). If you have used AFE's complaints process and are still unhappy, you can complain to ACCA.
ACCA explains how on its page about making a complaint about an ACCA member.
[REGULATORY WORDING: confirm ACCA, AML supervision and PI insurance wording]
Updated
Let’s talk about what’s next.
Tell us about your business and the support you need.
Book a free consultationPrefer to talk? Call 020 3404 0144.